Common Inquiries
What is the shipping policy for ELEONOR?
We offer discreet global shipping with complimentary express delivery for orders over $1,500. All orders are processed within 48 hours.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a unique tracking code to monitor your shipment in real-time.
Are the fabrics sustainable?
Yes, we prioritize ethical sourcing. Our collections utilize high-quality, responsibly sourced materials including Loro Piana and Toteme.
What is your return policy?
We offer a 30-day window for returns on unworn, unwashed garments. Please contact our concierge team to initiate the process.
How do I care for my garments?
To preserve the integrity of our fabrics, we recommend dry cleaning. Please consult our care guide for specific instructions on each collection.